Privacy Policy

Welcome to Chan & Yang Dental Clinic. We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services at our clinic in Subang Jaya.

Please read this policy carefully. By providing your personal data to us, you are consenting to our processing activities as described here.

Last updated: 27/01/2026

1. Information We Collect

We collect information that you provide directly to us and information about your use of our services.

Personal Information You Provide:

Contact & Identity Data: Such as your name, email address, phone number, identification number (NRIC/Passport), and date of birth when you book an appointment, fill out a contact form, or register as a patient.
Health & Medical Data: This includes your medical and dental history, treatment records, X-rays, clinical notes, and insurance information, which are necessary for us to provide safe and effective dental care.
Transaction Data: Details about payments for services, including billing address and payment method information.

Information Collected Automatically (Website):

Usage Data: When you visit our website, we may automatically collect certain information about your device and browsing actions, such as your IP address, browser type, and pages viewed. This information is primarily collected using cookies and similar tracking technologies (see Section 5).

2. How We Use Your Information

We use the information we collect for the following business purposes:

To provide, operate, and manage your dental treatment and care.
To process your appointments, payments, and insurance claims.
To communicate with you, including sending appointment reminders, treatment follow-ups, and responding to your inquiries.
To improve our website, services, and patient experience.
To comply with our legal and regulatory obligations as a healthcare provider in Malaysia.

3. How We Share Your Information

We value your trust and do not sell, trade, or rent your personal health information to third parties for marketing purposes.

We may share your information in the following limited circumstances:

With Your Consent: For purposes you have specifically authorized.
For Medical Referrals: With other healthcare professionals (e.g., specialists, laboratories) when necessary for your treatment, upon your referral.
For Legal Compliance: When required to do so by law, such as in response to a court order or a request from a government authority.
With Service Providers: With trusted third-party vendors who perform services for us (e.g., IT support, payment processing), under strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our clinic management systems and staff are trained to handle your data with the utmost confidentiality, in line with professional medical standards and the Malaysian Personal Data Protection Act (PDPA) 2010.

5. Cookies and Tracking Technologies

Our website may use "cookies" to enhance user experience. A cookie is a small file placed on your device. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Please note that some parts of our website may not function properly if you disable cookies.

6. Your Data Protection Rights

Under the PDPA, you have certain rights regarding your personal data. You may have the right to:

Request access to the personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request limitations on the processing of your data.
Withdraw your consent for processing, where applicable.

To exercise these rights, please contact us using the details in Section 8.

7. Retention of Your Information

We will retain your personal data only for as long as is necessary for the purposes set out in this policy, and to comply with our legal obligations (such as maintaining medical records for the period required by law).

8. Contact Us

Chan & Yang Dental Clinic

25, Jalan SS 18/1b, SS18,

47500 Subang Jaya, Selangor.

Phone: 017-625 0260

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.